POLICIES

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RETURNS

 

Morningstar products come with a 7-day money back guarantee (shipping not included).

If you are not satisfied with your Morningstar product, please contact us via email within 7 days of receiving the product to get Return Material Authorization (RMA). After you receive your RMA, ship your product via a guaranteed, trackable shipping service to the address provided with the RMA.

Upon receiving an RMA number, you must provide proof of postage within 7 calendar days or the RMA shall be deemed invalid.

Products sent back to Morningstar Engineering for return must have an RMA number clearly marked on the outside of the shipping box.

Products must be returned in new condition and be shipped in original packing material to qualify for a refund. Used or worn products or products that are missing accessories will be subject to a minimum 15% restocking fee and/or store credit only. We reserve the right to deny a return in the case of excessive wear.

The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.

Return shipping cost is the responsibility of the customer.

Once the returned product is received at our facility, refunds are processed within 5 business days.

“Blem Sale” products are sold as-is and not eligible for refunds.

PRIVACY

 

Morningstar FX Pte. Ltd.  (“Morningstar Engineering”) does not sell customer information such as email addresses or telephone numbers to third parties.

 

We maintain customer phone numbers in our own records only so that we can contact you. We do no “direct telemarketing” by telephone, and we will not offer your name and phone number to any company that does. Like other companies in our industry, we periodically send out news and offers via email to customers who have purchased our products and/or signed up to receive promotions.

 

If you sign up for our newsletter, we will only use your email address to send you information about Morningstar Engineering and related information. If you ever want to stop receiving communications from us, please click the “unsubscribe” link in our email, and we will remove you from our newsletter subscriber list.

Duties & Taxes

 

You are responsible for familiarizing yourself with and paying all import taxes and duties that may be levied on your shipment by your county's customs. All prices shown on this site do not reflect or include any potential import duties or taxes.

Policy Changes
 

Morningstar Engineering provides its services to you subject to the stated policies which may be updated and/or revised from time to time without notice to you, which become effective when posted. Please refer to this page to review our most current policies and terms of use.